Shipping & Returns
Free U.S. shipping, a 60-day money-back guarantee, and easy returns — here's how it all works.
Shipping
Every order ships free within the United States. Orders are typically processed within 1–2 business days, and you’ll receive a confirmation email with tracking as soon as your order is on the way.
Our 60-Day Money-Back Guarantee
Your satisfaction is guaranteed. If for any reason you are not completely satisfied, contact us within 60 days of your purchase and we will issue a full refund — no questions asked. Opened and unopened bottles alike are covered.
To request a refund, email us at support@pristene.com or call 1-855-622-8836 with your order number and we’ll take care of the rest. If a return is needed, we’ll send you a return shipping label along with instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.