Terms & conditions
The terms that govern your purchases and use of pristene.com.
Introduction
Welcome to Pristene ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website and services (the "Services"). By accessing or using our website, regardless of registration or subscription, you agree to be bound by these Terms and our Privacy Policy.
Use of Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not use our Services:
- In any way that violates any applicable federal, state, local, or international law or regulation.
- To engage in any fraudulent, deceptive, or misleading activities.
- To attempt to gain unauthorized access to any part of our Services, servers, or networks.
- To interfere with the use of our website by others.
- To introduce malware or harmful code.
- To use bots or scrapers.
Account Registration
To access certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information and to update such information to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account credentials. You are solely responsible for all activities that occur under your account, whether or not authorized by you. You must notify us immediately of any unauthorized access or suspected breach of security.
Data Collection and Use
Pristene collects and processes data to provide our services. By using our Services, you acknowledge and consent to such data collection and processing in accordance with our Privacy Policy.
Medical Disclaimer
The content provided through the Services is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
Payment and Subscription
Some of our Services may require payment. By purchasing our Services, you agree to our pricing and payment terms. Purchases are covered by our 60-day money-back guarantee: if you are not satisfied for any reason, contact us within 60 days of your purchase for a full refund. See our Shipping & Returns page for details. If your subscription includes automatic renewal, you authorize us to charge your payment method at the start of each billing cycle unless you cancel beforehand. You may cancel your subscription at any time, and cancellation will be effective at the end of the current billing period.
We reserve the right to change pricing upon reasonable advance notice.
Intellectual Property Rights
All content, trademarks, and intellectual property on our website and Services are owned by Pristene or our licensors or affiliates. You may not use, reproduce, distribute, or modify any content without our express written permission.
Third-Party Links and Services
Our Services may contain links to third-party websites. We do not control or endorse any third-party content or services and are not responsible for their policies or practices.
Limitation of Liability
To the maximum extent permitted by law, Pristene and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount you paid, if any, to use the Services in the twelve (12) months preceding the event giving rise to the claim.
Disclaimer of Warranties
The Services are provided "as is" and "as available," without warranties of any kind, either express or implied. Pristene disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the accuracy, completeness, or usefulness of any content or that the Services will be error-free or uninterrupted.
Indemnification
You agree to indemnify, defend, and hold harmless Pristene, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Services, your violation of these Terms, or your violation of any rights of another.
Termination
We reserve the right to terminate or suspend your access to our Services at our sole discretion, without notice. Upon termination, your right to access the Services will cease immediately. Any provisions which by their nature should survive termination shall do so, including ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be exclusively resolved in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of such courts.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of our Services after the changes take effect constitutes your acceptance of the revised Terms. By opting in to receive SMS messages from Pristene, also known as Eyecheck, Inc., you agree to these Terms and Conditions ("Terms").
SMS Messaging Service
By providing your phone number and opting in, you agree to receive SMS messages from Pristene. These messages may include:
- Customer care messages
- Account notification messages
Message and data rates may apply based on your mobile carrier's terms. Message frequency may vary. On average, you may receive 1–5 messages per month. Pristene reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Pristene and carriers are not liable for delays or undelivered messages.
To opt out, reply STOP to 1-855-622-8836 at any time. To get help, reply HELP to any message or call 1-855-622-8836. You may also contact us directly by calling 1-855-622-8836, or email the support team at support@pristene.com.
For information on how your data is handled, please review our Privacy Policy.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Contact Us
If you have any questions about these Terms, you may contact us at:
Pristene · Eyecheck, Inc.
605 N Michigan Ave, 4th Floor, Suite 3100
Chicago, IL 60611
Email: support@pristene.com
Effective Date: August 1, 2026